Keeping You Safe Through COVID-19

What We Are Doing to Keep You and Our Team Safe.

We are excited to have the opportunity to welcome you back! Our office has always utilized personal protective equipment (PPE) that has exceeded all the CDA guidelines, however, in light of the COVID-19 Pandemic we have instituted additional guidelines and protocols to ensure your safety.

You will see many changes, as we have new ways of scheduling and managing your appointments

First, you will be contacted 48-72 hours prior to your appointment via phone, text or email and asked a set of health-related questions. It is required that we complete this questionnaire prior to your appointment. We will have to reschedule your appointment if we are unable to complete this step.

Below is a list of some of the enhanced precautions we have taken to protect you in addition to extensive team training on infection control and patient management procedures.

  1. Personalized arrival procedures to guide you from your car directly to treatment room.
  2. Maintain distancing in the reception area for essential caregivers and parents of minors if they cannot wait in a vehicle or outside the clinic.
  3. Removed magazines and items that can harbor or transfer germs of any kind.
  4. Installed sneeze guards at reception area.
  5. Require hand washing before all appointments by our team and by our patients.
  6. Introduce an oral pre-rinse by all patients to reduce exposure to germs.
  7. Record temperature of every patient upon entering the office.
  8. Record the temperature and lung efficiency of every team member each day at beginning and end of work period.
  9. Enhanced operatory disinfection procedures of all surfaces between patients.
  10. Ambient air management with HEPA air filtration continuously in treatment rooms and common areas to remove germs from circulating air.
  11. Enhanced operatory disinfection procedures before and after all appointments with fogging devices to access hard to reach places that can be easily missed.
  12. New personal protection equipment like visors, gowns, and masks for our doctor and team to provide barriers against the smallest of germs.
  13. Introduce protocols to reduce or eliminate airborne aerosols during all dental procedures.
  14. Enhanced nightly disinfection procedures of equipment and office fixtures
  15. Disinfection of all outside mail and packages that enter the building.
  16. Longer appointment times for you to prepare and complete all appointment tasks and duties in the safest and most comprehensive manner.

Should you have any questions or concerns, please speak to one of our staff.  We will be glad to assist you through these difficult times.

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